Terms & Conditions

In These Conditions:

“The Company” means Decor Online Ltd reg no 15910266.
“The Customer” means the person, firm, or company whose order is accepted by the Company.
“The Goods” means the goods which the Company is to supply in accordance with these conditions of sale.
Introduction
Before proceeding with your order, it's essential to thoroughly review and comprehend these Terms and Conditions. By continuing with your purchase, you acknowledge your full acceptance of these Terms and Conditions. If there are any parts of these terms you disagree with, unfortunately, we cannot proceed with your order.
Conditions of Sale
All transactions conducted by Decor Online reg no 15910266, are subject to these conditions of sale. Any additional conditions of sale, purchase, or contract terms are only considered valid if explicitly agreed upon by all the Directors of the Company.
Changes to Terms
Decor Online reserves the right to modify these terms without prior notice. It's the Customer's responsibility to regularly review these terms. By continuing to use the Site after any modifications, you agree to accept the revised terms.
Orders
Orders placed by the Customer, whether verbal, written, or through our eCommerce system, are binding only upon acceptance by Decor Online. The Company reserves the right to cancel any order, even after payment, due to errors or other reasons. In such cases, any payment made will be refunded.
Product Information and Pricing
While Decor Online strives to provide accurate product information and pricing on its website, errors may occur. In case of an error in product information or pricing, Decor Online reserves the right to cancel the order. Customers will be promptly notified of any cancellations and provided with options for correction or substitution, if possible.
Acceptance of Orders and Payment
While delivery lead times may be estimated at the time of inquiry, actual availability of goods is subject to confirmation upon order processing. Payment is due immediately upon receipt of the invoice. Failure to make full payment within 30 days of the invoice date will incur interest charges. Decor Online may take legal action to recover outstanding debts.
Retention of Title
Property in the Goods remains with Decor Online until full payment has been received from the Customer. Until then, the Customer must retain possession of the Goods as a bailee and agent of Decor Online. The Customer is permitted to use or sell the Goods in the ordinary course of business, provided certain conditions are met.
Customer Support
Our support team is available to assist with orders and inquiries from 9 am to 5 pm (GMT) Monday to Friday. Please contact our sales team at hello@decor-online.co.uk.
Order Cancellation
Once an order has been acknowledged by Decor Online, it cannot be cancelled due to the fast processing of printed products and customisation.
Payment Methods
Decor Online accepts Visa (Credit and Debit), MasterCard, Maestro, Switch, Electron, and PayPal payments. All transactions are processed in GBP.
Pricing Policy
Decor Online reserves the right to alter prices and garment specifications without prior notice.
Product Availability
While efforts are made to ensure product availability, Decor Online cannot guarantee stock availability. In case of unavailability or pricing errors, customers will be notified, and appropriate actions will be taken.
Acceptance of Delivery
Customers are required to take delivery of ordered goods when tendered. Failure to do so may result in additional costs. Risk of damage or loss passes to the customer upon delivery.
Returns Policy
Refunds are not available for custom orders unless the products are defective. Customer-supplied goods are printed at no risk to Decor Online. Returns must be requested within 3 days of receipt and will not be accepted if products have been used, worn, or washed. Please see our Returns & Refunds Policy for more informaiton.
Security
Orders and payments are processed using a secure system with 128-bit encryption. Decor Online reserves the right to record telephone communications and request proof of transaction details.
Privacy
Please refer to our separate Privacy Policy notice for details on how we handle your personal information.
The Website
Decor Online reserves the right to change the website and update information without notice. While efforts are made to ensure accuracy, we do not guarantee error-free operation or uninterrupted access to the website.
Liability and Indemnity
Decor Online is not liable for any indirect or consequential loss arising from the use of the website or products/services ordered. Customers agree to indemnify Decor Online against any claims arising from breach of these Terms and Conditions.
Jurisdiction
These Terms and Conditions are governed by English law, and disputes shall be resolved exclusively in English courts.
General
Decor Online may update these Terms and Conditions at any time. In case of invalidity of any provision, the remaining provisions shall remain in effect. These Terms and Conditions do not create a charge over any assets of the Customer in favour of Decor Online.

For Further Enquiries:
Our Business Hours are:
Monday – Friday: 09 AM – 05 PM.
Saturday – Sunday: Closed.
Public Holidays: Closed.

If you have further questions, please get in touch with our customer services at hello@decor-online.co.uk or call us at +44 7534 858345.
Decor Online, Metropolitan House, Longrigg Road, Newcastle upon Tyne NE16 3AS